Alp Line Commercial Terms & Conditions

Interpretation.

In this document the following words and expressions shall have the following meanings:

 “Alp-Line” shall refer to the company Alp-Line which is a trading name of SARL Mont-Blanc Multi-Services, N° Siret 442 046 868 00026

 “Client” shall be the commercial entity (booking agent, travel agent, tour operator, chalet company or any other commercial organisation) that makes the booking on behalf of the passenger.

“Passenger” shall be the person or persons travelling on an Alp-Line vehicle(s) or vehicle(s) subcontracted by Alp-Line, that has been introduced to Alp-Line by the client.

“Operator” shall refer to an enterprise that provides transport services via the use of their own vehicles.

1. Full acceptance of Alp-Line’s price for the service requested is assumed at the time of booking and the client agrees to pay this price upon receipt of invoice.  Alp-Line will produce written confirmation of the details regarding the booking, either by email or fax.
2. All fares that appear on the Alp-Line website/booking system, and prices quoted via email, or telephone by an Alp-Line representative or employee, are subject to change without notice until full payment is made.
3. The price paid by an Alp-Line client when booking an airport transfer is subject to change without notice.  If there are any fare changes necessary after the booking has been made, Alp-Line will produce written confirmation of these changes either by email. If the client does not want to accept the fare change, then the client is free to cancel the booking free of charge.
4. The airport transfer booking is not fully confirmed until reception by the client by email of the aforementioned written confirmation.  If the client does not receive written confirmation by email then the transfer booking is considered invalid.  This may occur due to an online technical fault, due to misinformation given by the client, or due to various other problems.
5. Airport transfers are scheduled only when full confirmation by email or fax for the airport transfer booking has been received both by Alp-Line and the client.
6. The client accepts these booking conditions on behalf of each member of the passenger group.  It is required that the passenger will be bound to the client by a contract that supports and reflects Alp-Line terms and conditions.
7. The confirmation of booking must be presented by the passenger to the Alp-Line driver or Alp-Line representative for both the outward and return trip.
8. The destination and pick-up addresses on the ticket are the addresses to which the passenger will be delivered and picked up from.  Should the passenger wish to change these or any other details, this must be done in writing by email via the client to Alp-Line 24 hours prior to the date of travel.
9. Cancellations:  more than 24 hours prior to transfer; no charge will be made.  Cancellations under 24 hours; full payment is applicable for all transfer types regardless of the number of passengers.  Upon demand Alp-Line will be more than happy to issue a statement of cancellation showing amounts charged for use in the event of an insurance claim.  Cancellations must be made in writing by email by the client. Telephone cancellations will only be effected upon receipt of written request.
10. All luggage must be clearly labelled with the passenger name and destination address.  Passengers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski bag or snowboard bag or golf clubs or bicycle.  Any excess luggage must be declared at the time of booking.  In the event of a passenger having excess luggage, Alp-Line reserves the right to charge an excess baggage allowance, or refuse to transport the items.  Passengers are asked to keep Alp-Line informed of any incidence of lost luggage.  It is the responsibility of the airline and or the handling agent of the airline to deliver any lost luggage to the passenger not Alp-Line.  Passengers must understand that in the event of a delay exceeding 60 minutes caused by lost luggage, and if the allocated driver has to leave the airport prior to the arrival of the passenger, passengers will be placed on the next available transfer that is going to the requested destination, or in the direction of the requested destination.  This may mean sharing a vehicle with other clients.  Were a delay is of an exceptional length Alp-Line may be forced to cancel the original airport transfer booking and reschedule a new transfer to cater for the 'newly' scheduled arrival time caused by the delay in waiting for lost luggage.  In this case, passengers will be charged for the additional 'new' transfer, and no monies will be refunded for the cancelled transfer. Passengers are free to refuse the 'newly' scheduled transfer and organise an alternative transfer themselves.
11. Bikes are transported free of charge.  Clients must inform Alp-Line at the time of booking of the number of bikes to be transported, failure to do so may result in Alp-Line being unable to transport said bikes.  Bikes must be presented for carriage in an appropriate box or bag.  Bikes not in bags or boxes are not acceptable and will not be transported.
    
12. Golf clubs are transported free of charge.  Clients must inform Alp-Line at the time of booking of the number of sets of golf clubs to be transported, failure to do so may result in Alp-Line being unable to transport said golf clubs.  Golf clubs must be presented for carriage in an appropriate bag.  Golf clubs not in bags are not acceptable and will not be transported.
13. Baby seats and booster seats are supplied free of charge upon request at time of booking.  Children under the age of 12 are not permitted to travel in the front seats of any vehicle, children under 12 or 1m35cm must use the appropriate child seat.  The child seats provided comply with all relevant legislation, if the passenger has a particular requirement regarding child seats they are advised to bring their own seat.  Children under the age of 16 are not permitted to travel without a parent or guardian.  Minors between the age of 16 and 18 assume full responsibility for their use of seat belts.  Clients and passengers should note that while every endeavour is made to supply coaches with seat belts, coaches constructed before 2002 were not and are not retrospectively required to fit seat belts.
14. ALPLINE will endeavour to honour special requirement requests but are not contractually obliged to do so.
15. Pick up instructions:  All pick up times for a service from resort to an airport must be reconfirmed with Alp-Line the day before departure but not less than 24 hours before departure from resort.  It is the passengers/clients responsibility to reconfirm the booking and if the booking is not so reconfirmed, Alp-Line cannot guarantee that the service will be provided and Alp-Line will not be liable for any losses or additional costs the passenger or client incurs.  Alp-Line schedule all departures to arrive at airports two hours before the scheduled departure time of a flight.  Should a passenger or client insist on a change of pickup time allowing less time between leaving resort and the scheduled departure time Alp-Line will accept no responsibility for any losses incurred due to missing a flight or onward connection.
16. Any service issues, should be directed to Alp-Line via email at customerservice@Alp-Line.com or by post to BP 47, 74260 LES GETS, FRANCE.  Alp-Line will endeavour to resolve all service issues within 28 days of notification.
17. If holiday details change, the client can amend the booking up to 24 hours prior to the passengers’ departure, subject to agreement to pay any difference in the applicable prices.  Alp-Line reserve the right to charge an administration fee for any booking that is amended at any time prior to departure.
18. Should more passengers present themselves for transport than noted on the booking it may not be possible to carry the extra passenger(s).  The extra passenger(s) will have to make their own way to their destination and Alp-Line will accept no responsibility or liability for said extra passenger(s).
19. Passengers are not allowed to take onto Alp-Line vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on Alp-Line vehicles. The consumption of food is not permitted on any Alp-Line vehicle.
20. Alp-Line reserves the right (and delegates to its chauffeurs the right) to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
21. Passengers who soil the interior of a van due to alcohol or drug consumption, are liable to an on the spot fine of 150.00 Euros.  This fine is payable immediately to the Alp-Line driver.  If the passenger refuses to pay, or has no money with which to pay, then the 150.00 Euros valet cleaning  fee will be taken on a credit card, Alp-Line will produce a receipt for this transaction.  If payment cannot, or will not, be made  Alp-Line will cancel any outstanding transfer(s) for the passenger(s) concerned with no refund given and take legal action against the passenger(s) concerned to recover the cost of cleaning the vehicle this will included all legal fees Alp-Line incur.
22. Parents, or guardians (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Alp-Line vehicles, and will be held responsible for any damage caused by the aforementioned minors.
23. Any damage caused to an Alp-Line vehicle by a passenger must be paid for immediately. If payment cannot, or will not, be made then Alp-Line will be forced to take legal action against the passenger(s) concerned.
24. Smoking is not permitted in Alp-Line vehicles.
25. Alp-Line will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time.  Alp-Line will not incur any liability whatsoever in the event of any delay due to causes beyond its control.  Vehicles are fully insured for passenger and third party claims, as required under French law.  However, whilst every care is always taken, passengers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage.  Passengers are therefore advised to check their own travel insurance.
26. Alp-Line will endeavour to carry the passenger(s) with the maximum comfort and minimum inconvenience to their destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility.  The following are examples, but not an exhaustive list of circumstances which are not within our control:
    1. vehicle breakdowns
    2. exceptional or severe weather conditions
    3. compliance with requests of the police
    4. accidents or deaths on the road causing delays to the vehicle
    5. vandalism
    6. unforeseen traffic delays
    7. industrial action by third parties
    8. problems caused by other customers
    9. the vehicle being held or delayed by a police officer or government official
    10. other circumstances affecting passenger safety
    11. Force Majeure (war, civil unrest, terrorism, acts of god, etc)

If affected by any of the above situations or other unforeseen events Alp-Line will make every effort to deliver the passenger to their destination. In the event of Alp-Line being unable to deliver the passenger on time and or to their destination, Alp-Line will not be held responsible for any losses or costs incurred.

27. Tunnel Closures forcing alternative routes:  A supplement is to be agreed (at the time of transfer or prior where possible) with client and paid on arrival in cash by the passenger if the client has not previously agreed to pay the supplement.  The amount of the supplement will reflect the extra distance, time and tolls involved to transport the passenger to their booked destination. Where no agreement can be reached on the supplement to be paid, Alp-Line will transport the passenger up to the point at which the normal route is blocked.  Alp-Line may waive the payment of the supplement at its discretion depending upon specific circumstances.
28. Sudden and unscheduled road closures forcing alternative routes: A supplement is to be agreed (at the time of transfer or prior where possible) with client and paid on arrival in cash by the passenger if the client has not previously taken agreed to pay the supplement.  The amount of the supplement will reflect the extra distance, time and tolls involved to transport the passenger to their booked destination. Where no agreement can be reached on the supplement to be paid, Alp-Line will transport the passenger up to the point at which the normal route is blocked.  Alp-Line may waive the payment of the supplement at its discretion depending upon specific circumstances.
29. Where Alp-Line book transport on services provided by another operator other than Alp-Line we do so as client for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on Alp-Line services.
30. If Alp-Line fail to provide a booked service because they are unable to contact the passenger due to a lack of mobile phone number, the said mobile phone number not being active or the phone remains unanswered when called Alp-Line will not be held responsible for any losses incurred.
31. If Alp-Line fail for any reason within our control to deliver its passengers to their confirmed destination, Alp-Line will provide suitable transport such as another coach, train, private car, taxi etc.  Any reimbursement made by Alp-Line for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by one taxi of an appropriate size.  Alp-Line shall be allowed a period of 90 minutes commencing from the point at which the passenger presents themselves to an Alp-Line representative, to supply the service ordered by the client.
32. It is the responsibility of the client that all booking information is correct.  Alp-Line accepts no responsibility for misinformation given by a passenger/client and that results in either a flight being missed or a driver failing to be at the arrival airport to pick-up the passenger(s). The client will be invoiced the difference in price between the services booked and the service required. Where the client refuses this supplement the passenger will be charged directly. Any refusal to pay this supplement will result in the incorrect booking being cancelled and no refund given. Alp-Line may not be able to provide the service required if it differs greatly from the original booking i.e. an increase in passenger numbers, arrival or departure times different or a different destination. Alp-Line may waive the supplement at its discretion depending upon specific circumstances.
33. Delayed, Cancelled and Rescheduled Flights:  Passengers are asked to keep Alp-Line informed about all possible delays and changes to their scheduled flight(s).  Passengers must understand that in the event of a delay exceeding 90 minutes, and if the allocated driver has to leave the airport prior to the arrival of the passenger, passengers will be placed on the next available transfer that is going to the requested destination, or in the direction of the requested destination.  This may mean sharing a vehicle with other passengers.  If the driver has to wait for over 90 minutes, there will be a charge, of 15.00 Euros per hour thereafter starting from the first minute of the following hour, if the passenger is unwilling or unable to pay for waiting time Alp-Line may cancel the scheduled transfer. This charge may be wavered by Alp-Line. If Alp-Line is aware of the new arrival time for the delayed flight before the specified driver leaves to go the airport for the flight arrival in question, then the driver will be instructed to leave according to the new arrival time and no supplement will be charged.  However, if the flight delay is of an excessive length, due to circumstances such as flights being cancelled and passengers then arriving on alternative scheduled fights; or flights being rescheduled to later times; other airports or in the case where passengers miss their scheduled flights, and then book an alternative flight that arrives at a later time; then Alp-Line may be forced to cancel the original airport transfer booking and reschedule a new transfer to cater for the 'newly' scheduled arrival time or airport. In this case, passengers will be charged for the additional 'new' transfer, and no monies will be refunded for the cancelled transfer.  Passengers are free to refuse the 'newly' scheduled transfer and organise an alternative transfer themselves.
34. Invoicing:  Alp-Line will produce an invoice on the 1^st and 15^th of each month. Upon receipt of said invoice either by email or post the client agrees to make payment within 30 days.  Payment is to be made by bank transfer or cheque clearly stating the invoice reference.  In the case of non-payment within 30 days, in accordance with the French law N92-1442 from the 31^st December 1992 an addition of one and half times the legal interest rate will be calculated daily.
35. Fuel surcharge: Alp-Line reserves the right to increase prices in accordance with fuel price rises and in accordance with point 3.
36. Alp-Line shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach of contract.
37. Alp-Line may alter these terms and conditions from time to time, following which all transport reservation will be governed by that version. The terms governing the purchase of an airport transfer will be the terms in place at the time of reservation.
38. Nothing can affect the passengers’ statutory rights.
39. Alp-Line’s terms and conditions are governed by French Law.
40. Any dispute between Alp-Line and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.
41. Each party agrees that it will at all times, both during the term of this agreement and for a period of two years thereafter, keep secret and confidential all information disclosed to it by Alp-Line, partners and clients, unless agreed by both parties and shall not use this confidential information for any purpose other than those permitted or required by this contract.