Frequently Asked Questions

• Meeting at the airport (GENEVA only), you will be met by a driver, or an ALP-LINE airport representative, in the main public arrivals area*, who will have an ALP-LINE sign with your name upon it.
  *Once you have collected your bags and cleared customs you then enter the main public arrivals area.
• Meeting at other airports: you will be met by a driver in the main public arrivals area, who will have an ALP-LINE sign with your name upon it.

Delayed, Cancelled and Rescheduled Flights:  Clients are asked to do their best to keep ALP-LINE informed about all possible delays and changes to their scheduled flight(s). Although, we track most arrival flights from our main office using information from both the arrival and departure airports, we cannot be held responsible for any misinformation given to us either directly by clients or by any sort of intermediary booking agent. Clients must understand that in the event of a delay exceeding 90 minutes, and if the allocated driver has to leave the airport prior to the arrival of the client, clients will be placed on the next available transfer that is going to the requested destination, or in the direction of the requested destination. This may mean sharing a vehicle with other clients. If the driver has to wait for over 90 minutes, there will be a charge, after 90 minutes, of 1.00 euros per minute thereafter. This charge may be wavered by ALP-LINE. If ALP-LINE is aware of the new arrival time for the delayed flight before the specified driver leaves to go the airport for the flight arrival in question, then the driver will be instructed to leave according to the new arrival time and no supplement will be charged. However, if the flight delay is of an excessive length, due to circumstances such as flights being cancelled and clients then  being placed on alternative scheduled fights; or flights being rescheduled to later times; or in the case where clients miss their scheduled flights, and then book an alternative flight that arrives at a later time; then ALP-LINE may be forced to cancel the original airport transfer booking and reschedule a new transfer to cater for the "newly" scheduled arrival time. In this case, clients will be charged for the additional "new" transfer, and no monies will be refunded for the cancelled transfer. Clients are free to refuse the "newly" scheduled transfer and organise an alternative transfer themselves.

• Long Flight Delays: clients must understand that in the event of a delay exceeding 90 minutes, and if the allocated driver has to leave the airport prior to the arrival of the client, clients will be placed on the next available transfer that is going to the requested destination. If the driver is aware of the new arrival time for the delayed flight before leaving the resort, the driver will leave according to the new arrival time, and no supplement is charged. However, if the driver waits at the airport, regardless of the length of a delay, there will be a charge, after 90 minutes, of 1.00 euros per minute thereafter, as per ALPLINE’s standard Terms and Conditions.
• If clients’ flights are scheduled to arrive after 21h00, or for transfer pick-up times departing before 06h00 there is a flat rate 50.00 euro supplement per vehicle.