Frequently Asked Questions

Alp Line is a professional airport transfer company based in Les Gets, France. Teamed with Paris City Line transfers, Alp Line is a leading provider of reasonably priced, individually tailored transport solutions, whose staff know that reliability, flexibility and friendliness of service are essential prerequisites to any successful holiday in France.

Owner operated, Alp Line is a fully licensed transport company with its own vehicles, drivers, operations staff and an internet based reservation service. With over eight years experience in the transport industry and over 100 000 transfers already completed, Alp Line customers can rest assured that whichever route they choose, the journey will be a smooth one.

An airport transfer is a taxi/shuttle transport service operating between an airport and a specific destination as determined by a client.

You should contact our reservations staff at our head office, providing details of your transfer. If the item(s) in question are subsequently found, Alp Line will make arrangements to get them back to you.

You can book a transfer using the quote generator and booking engine on our home page - simply fill in the relevant details and follow the online prompts. You can then pay online using a credit card and your booking will be confirmed via email. Alternatively feel free to call us direct on 0033450 74 38 42 to ask any questions and to complete your reservation.

It is essential that you provide a full address, or at the very least, a name for your accommodation as well as the road and area it is located in. Your group needs to appreciate that although our drivers have an extensive knowledge of the area they work in, it is totally impossible for them to know by heart where every single private and catered chalet, hotel and apartment block is in the French, Swiss and Italian Alps. All our drivers carefully research the dropoff location of each transfer they drive based on the information provided by yourselves on your booking form. Therefore, failure to provide accurate and full information on EXACTLY where you are going, then blaming the driver for not being able to deliver you straight to your doorstep, will result in no further attempt being made to find your accommodation and your party being dropped at the resort's tourist office.

A PRIVATE transfer is a door-to-door service in which clients have sole occupancy of the vehicle. You will be met at the airport upon your arrival and transported directly to the accommodation, airport, or train station of your choice. You can request a specific pickup time for the return leg of your journey.

A SHARED transfer is a service in which clients share their vehicle with other clients. This is a door-to-door service with mutiple dropoffs and pickups throughout the journey. There will be a short wait at the airport for other clients arriving on the same or similarly timed flights. On the return journey clients are subject to a pre-determined pickup time set by Alp Line.

Alp Line will accept telephone and internet bookings up to 24 hours in advance of your due travel date if you are travelling on a week day; or 48 hours for a weekend. Any reservations required after this deadline has passed are strictly subject to availability and must be made by calling our head office directly.

Alp Line generally allows for all clients to have one large suitcase or bag, plus a piece of hand luggage. If you are planning on travelling with sports equipment or an excessive amount of hold baggage it would be advisable to let us know prior to your arrival - you can do this by using the relevent dropdown menus on your booking form, or writing in the 'special notes' section.

Yes you can - for summer transfers all bikes are transported free of charge. However, it is essential that you indicate exactly how many you will be bringing with you, as it is likely a trailer will be required. You can do this by using the dropdown menus on your booking form at the time of booking.

Don't worry. Simply get in touch with the Alp Line team by emailing info@alp-line.com or calling direct on 0033450 74 38 42 and we will make the necessary amendments.

Yes you can. Please call Alp Line direct to amend your booking and make any additional payments if necessary.

If you wish to travel together on a private transfer, enter the details of the LAST flight to land as the primary flight in the 'arrival' section on your booking form. Enter the remaining flight details into the 'special notes' section of your booking form and please provide a mobile number for each seperate group. Please note that your driver will be scheduled to meet the primary flight. For the departure leg of your journey, enter the FIRST flight departure time as the primary flight. Please note that the pickup time for the whole of your group will be scheduled according to this time.

If your flights arrive at significantly different times and you do not wish to wait for each other, Alp Line would suggest you proceed by booking either a series of seperate private transfers, or a seperate shared service. If you require assistance in making a complicated reservation, please don't hesitate to contact us directly!

There are a number of possible reasons for this, the foremost of which is that the confirmation email has been filtered into your junk file by the security settings on your computer. Please check in your junk file and if you are still unable to locate your confirmation, email or call Alp Line direct to ensure that your booking request has been received.

For your arrival journey, no - unless you want to that is. For the return leg of your journey however, it is essential that you reconfirm all details including your pickup time so there is no possibility of any misunderstanding when it comes to departure time and location. You can do this via telephone or email at any point during your trip up until 24 hours before your departure. IMPORTANT! Please note that if failure to reconfirm pickup details results in you missing your transfer, Alp Line will not be held responsible.

Unfortunately, and In general, the answer to this question is ‘no’. If we were to offer this service to all our clients we would, quite literally, not get very far.

You can receive a quote either by entering the relevant information in the quote generator on our website homepage, or by emailing a quote request to info@alp-line.com.

Our policy to take payment for transfers by credit/debit card or Amex at the time of booking. This automatically and immediately secures your booking and avoids availability problems when trying to book closer to the actual travel date. We accept all major credit cards, American Express and debit cards with the exceptio of Switch/Maestro. All Alp Line prices are calculated and charged in EUROS.

There are no supplements for: early or late arrivals and departures, baby seats and booster seats, or bike and golf clubs when included at the time of booking.

LONG FLIGHT DELAYS: clients must understand that in the event of a delay exceeding 90 minutes, when the allocated driver has to leave the airport prior to their arrival, they will be placed on the next available transfer that is going to the requested destination. If Alp Line is aware of the new arrival time for the delayed flight before leaving the resort, the driver will leave according to the new arrival time, and no supplement is charged. However, if the driver waits at the airport, regardless of the length of a delay, there will be a charge, after 90 minutes, of 15.00 Euros per hour thereafter as per Alp Line standard terms and conditions.

Yes. Standard credit card fees are charged at 1-4 euros depending on the price of your transfer.

As Paris City Line is French registered company, all payments are charged in Euros. An approximate value in pounds is generated on the bottom left hand side of the quote generator page and at the final payment page after the booking has been completed.

More than just a transfer! The money you pay includes all road tolls and tax. It also includes an experienced driver with extensive local knowledge, who is trained to cope in frequently hazardous weather conditions, who knows how to manipulate snow chains and who can safely control their vechicle on icy roads during heavy snowfalls. You will travel in an eight seater minibus, new each year, equipped with special snow tyres and baby/child seats if required, along with a 24 hour support service via telephone for those in transit. You can also rest assured that you will be transported by a company that is registered, insured and 100% legal.

When making pricing enquiries, Alp Line clients to appreciate the geography involved in transferring across the Alps. During winters, all transfers take a minimum of an 1 hour 20 minutes (for Portes du Soleil, Grand Massif and Chamonix) and up to three hours (for the Three Valleys, Tignes, Val d'Isere and Haute Tarentaise). Please remember if you were to travel the equivalent distance in a taxi in the UK - for example between Heathrow Airport and Birmingham - you wouldn't expect to pay £10.50 for it!

The rate shown on our booking pages is an approximation for your information. The rates used in all credit card transactions via this website correspond directly with the rate of your card issuer on the date of payment and could therefore differ slightly from our approximation. This is to ensure that you are not mischarged for services due to fluctuating exchange rates.

Unfortunately not, as a child of any age will still take up one full seat in any vehicle.

You can cancel your transfer by telephone or email. If you cancel your transfer 24 hours or more prior to your due travel date you will be eligible for a full refund minus a 20 Euro administration fee. This fee is applicable to ALL transfer types, regardless of the number of passengers travelling. For cancellations made less than 24 hours before your transfer is due you will be expected to make the full payment for the outbound transfer of a return booking, or the full amount of any one way transfer either outbound or inbound. Alp Line will happily issue a statement of cancellation and covering email detailing amounts charged for use in the event of an insurance claim.

If, for what ever reason, you do not arrive at your designated meeting point at the time you have booked your transfer, without previously informing Alp Line, you will be considered a 'no show'. No shows predominently arise as a result of the following: mis-information supplied by clients, for example, entering flight departure times from the UK or elsewhere as arrival times on booking forms by mistake; sleeping through or not setting alarms for early transfer pickups; or changing/amending/missing or rebooking flights and not informing Alp Line of these changes. If you make a transfer reservation and do not arrive to meet your driver, Alp Line will make every attempt to contact you using the mobile telephone number supplied on your booking form before sending your driver away. Clients who arrive unexpectedly through no fault of Alp Line, expecting a transfer, will be made to re-book and pay the full amount for this new transfer.

For arrivals in Geneva Airport: turn RIGHT on entering the main public arrivals area, then walk towards the main information desk. Your driver will be waiting for you under the 'Meeting Point' sign next the the American Express Bureau de Change. He/she will be holding a sign with your name on it.

For arrivals in Lyon Airport: your driver will be waiting for you as you come through your gate into arrivals. He/she will be holding a sign with your name on it.

For arrivals in Chambery Airport: look for your driver immediately as you enter the main public arrivals area. He/she will be holding a sign with your name on it.

“Geneva Airport” refers to the main arrivals and departures terminal at Geneva Airport that is geographically situated in Switzerland. “Aéroport de Genève secteur Français” refers to the arrivals and departures terminal at Geneva Airport that is geographically situated in France. There are certain flights (internal French flights and some international flights) which arrive at this French terminal. You should check with your airline as to which sector your flight lands. If you have the right of passage through Switzerland but are landing on the French sector you should select “Geneva Airport” for your booking as you will be allowed by customs to walk through to the main arrivals area on the Swiss side. If you do not have the right of passage through Switzerland you should select “Aéroport de Genève Secteur Français” for your booking as your vehicle will have to make a detour around the perimeter of the French/Swiss boarder adding an extra 40 minutes to the journey. You have the right of passage through Switzerland if you are a national of or hold a passport of an EU state, Schengen State or hold a Swiss visa.

Firstly, do not panic. The driver is either already at the airport or on their way, or in exceptional circumstances may have been delayed by unexpected congestion on roads or some other unforseen difficulty. Please call Alp Line direct using the telephone number supplied on your booking confirmation form and we will resolve any issues as quickly as possible.

All airlines have handling agents. If your luggage is lost by an airline, it is up to you to go to the correct desk in baggage reclaim and fill in the relevant forms. In Geneva, Swiss handling agents Swissport and Dnata will organise for any luggage to be forwarded to your resort address at their earliest convenience. Should you wish to collect it yourself or make alternative arrangements, this is entirely up to you - Alp Line will not be held responsible in any way for clients' lost luggage.

You should contact our reservations staff at our head office, providing details of your transfer. If the item(s) in question are subsequently found, Alp Line will make arrangements to get them back to you.

Alp Line do not operate a fixed arrival and departure times from Alpine airports, train stations or city centre transfers. For private transfers, the flight arrival time as given by any particular client is taken as the pickup time from the required airport. For the return leg of the journey, if there is one, Alp Line issues a set pickup time calculated in accordance to the flight departure time stated by you on your booking form. Pickup times for departures vary greatly throughout the year, or time of day, according to the volume of traffic expected on the roads and the departure location in question.

Alp Line issue a set pickup time calculated in accordance to the flight departure time as stated by you on your booking form. Pickup times for departures vary greatly throughout the year, or time of day, according to the volume of traffic expected on the roads and the departure location in question. ALL PICK UP TIMES FOR ALL RETURN JOURNEYS MUST BE RECONFIRMED 24 hrs PRIOR TO DEPARTURE BY TELEPHONE OR EMAIL. For customers on a shared service, the exact pickup time will depend on the number of other passengers travelling on each vehicle and the order in which they are to be collected. We ask clients to understand that while we will try to keep pickup times to a minimum, it can take in the region of 30 minutes to collect all guests on a full vehicle.

This depends on whereabouts you are staying in resort. If your accommodation is situated towards the upper end of the resort, 'Avoriaz Centre' allows you easier and quicker access. You will be dropped at the central meeting point, from where you will be able to hire a sledge/sleigh to take you and your baggage directly to your accommodation (approximately 8 euros). If your accommodation is situated closer to the lower end of the resort, 'Prodains Cable Car (Avoriaz)' is probably your best option. A one way transit on the cable car costs approximately 5.50 euros per person. If you are not sure where your accommodation is located, please refer to http://www.avoriaz.com/ski-holidays/ski-resort/map.php for an interactive map.

Unfortunately not! First-time visitors should note that Avoriaz is a completely car-free resort. All transfers to central Avoriaz pickup and dropoff at a specially designated meeting point at the top of the resort - from where it is possible to get onto a horse and sleigh, or rent a sledge into the centre. A fully staffed information office offers help for visitors on arrival - Alp Line do not arrange transport into the Avoriaz itself.

At times, bad weather or hazardous road conditions may render the Avoriaz meeting point inaccessible. In such instances, Alp Line reserves the right to divert your driver to a suitable pickup location on the valley floor and request that you descend to meet your transfer via the Prodains Cablecar. This will only ever be done if it is felt there is substantial risk involved in attempting the journey, i.e. when YOUR safety is compromised by doing so. Extra costs incurred are payable by you - but Alp Line will be more than happy to provide all the necessary paperwork to assist you in making a travel insurance claim.