Geneva, Chambery, Grenoble, Lyon & Turin Airport Ski Transfers by Alp-Line
   

Frequently Asked Questions

Please take the time read through the list of questions and answers below, clicking on each question to read the answer.  If you have a question which is not answer here, then please contact us and we will endeavour to help.
ABOUT ALP LINE
+ Who are Alp Line?
+ What is an airport transfer?
BOOKING RELATED INFORMATION
+ How do I make a reservation?
+ What other details should I provide?
+ What is the difference between a 'private' and a 'shared' transfer?
+ When is the latest I can book?
+ How much luggage can I bring?
+ Can we bring bikes?
+ What if I make a mistake in my reservation?
+ Can I add an additional passenger(s) to my existing reservation?
+ My group are all arriving/departing on different flights - how should I proceed in making my reservation?
+ I have not received a booking confirmation email - is there a problem?
+ Do I need to reconfirm my reservation?
+ Can a driver stop at a supermarket so we can buy our weeks provisions?
PRICING & PAYMENT INFORMATION
+ How do I go about getting a quote?
+ How and when do we pay for our transfer?
+ Are there any supplements?
+ Will my booking be subject to a credit card fee?
+ Which currency am I paying in?
+ What do I get for my money?
+ Why is the exchange rate on my confirmation different to the rate shown on your main page?
+ Do you offer discounted rates for children?
CANCELLATIONS & NO SHOWS
+ How do I go about cancelling my transfer and am I entitled to a refund?
+ What is a no show?
FLIGHT DELAYS & ARRIVAL RELATED INFORMATION
+ How do I find my driver when I arrive?
+ What is the difference between “Geneva Airport” and “Aéroport de Genève Secteur Français”?
+ What if I can't find my driver?
+ My luggage has been lost, can you collect it for me later?
+ Lost Property - I think I have left something in your minibus, how do I go about getting it back?
TIMETABLES & SCHEDULES
+ Do Alp Line transfers operate to a set timetable?
+ What time will I be picked up on the return leg of my journey?
AVORIAZ TRANSFERS
+ I'm travelling to Avoriaz - should I book to travel to 'Avoriaz Centre' or Prodains Cable Car (Avoriaz)?
+ Will you drop us at our accommodation in Avoriaz?
+ What if the weather is really bad?

If you have a question which is not answered here please contact us and we will endeavour to help.

 
       
     
     
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